
Vets Now Barton le Clay is an emergency veterinary clinic located in Barton-Le-Clay, Bedfordshire, England. The clinic is part of the Vets Now chain, known for providing out-of-hours emergency care for pets when regular veterinary practices are closed. It has received a mixed overall rating of 3.9 stars from 447 reviews on Google Maps, indicating a generally positive but varied customer experience.
The clinic seems to excel in providing compassionate and thorough care, as highlighted in several recent five-star reviews. Customers have praised the staff for their professionalism and empathy, especially in challenging situations involving sick or injured pets. Reviewers frequently mention the kindness and knowledge of the veterinarians, with specific praise for individuals like Zack, who demonstrated exceptional support during the difficult decision to euthanize a pet rat, and other vets who handled emergency cases for cats and rabbits with care and expertise.
Despite the generally positive feedback in individual reviews, the overall Google rating of 3.9 suggests some inconsistency in experiences, possibly related to the high costs associated with emergency veterinary care, which is a common challenge for pet owners. However, the clinic does offer the convenience of handling payments through insurance, which has been a relief for some clients.
In summary, Vets Now Barton le Clay is recognized for its compassionate and professional emergency veterinary services. While the cost may be a concern, the clinic's dedication to thorough and empathetic care is frequently acknowledged by satisfied customers.
Note: Showing the 5 most recent Google reviews out of 447 we track in total. Recent reviews may not be representative of overall sentiment.
2 weeks ago
My partner and I came in with concerns about our rat. He was examined by Zack, who was extremely thorough and informative. It was eventually decided that due to our rats poor health and age, to euthanize. Zack was amazing, and was kind to us, allowing us time with our dear pet to say goodbye, and didn't rush us in our decision and goodbyes. I can't speak more highly of the support we received. Thank you!
4 weeks ago
I was very upset coming to the out of hours vet. I was really worried for my rabbit. I was kindly offered a warm drink and tissues. After sitting in The waiting room one of the vet nurses took the carry case with my rabbit inside without telling me what they were doing with her. This made me more anxious and I had to go to ask reception where she is and why I’ve not been allowed to go with her. Reception then informed me that they give animals time to calm down in a calm room before being seen by the vet. In future if they could warn owners where they are taking their pets prior to consultation it would be great. Then when we had the consultation with the vet he was amazing. He checked her throughly and was very understanding & knowledgable. It is expensive but I understand for the out of hours practise I can’t expect any less. I was satisfied with the care she received. Blossom was given meds for her illness however she sadly passed away a few days after at our local vet. I’m grateful for the extra few days I received from the vet. RIP Blossom. You were so loved and adored
2 months ago
The situation with my cat was quite distressing. Late Saturday evening, I was warmly welcomed into the practice and the vet was friendly, knowledgeable and thorough. Reassuring as well. I couldn't have asked for more.
3 months ago
I had to take my baby boy (my cat - Frankie) to see the out-of-hours team due to his catheter becoming blocked, meaning he was unable to pass any urine. He had been in and out of the vet everyday for 5 days prior to this visit due to kidney stones/urinary blockage and had been catheterised 3/4 times. Because of this, Frankie was quite traumatised by his experience and so I felt a little nervous with what the out-of-hours team would have to do to fix him. Amazingly they were able to flush his catheter and drain his bladder (a total of 170mls!) quickly and effectively. Frankie immediately felt better and the catheter remained patent the following day, just in time for his PU operation. The team were simply wonderful, they were compassionate and informative throughout. On top of this, they accepted payment to be handled directly via insurance.. we had already spent a fortune on Frank’s treatment and so this was such a weight lifted from my shoulders. Frankie has since had his operation and is slowly but surely becoming a happy, silly kitty once again 🥰 Thank you so much to Vets Now.
4 months ago
Very happy with the service, despite it not exactly being the best news for my cat! He was seen pretty much right away, and there's a calm, relatively pleasant atmosphere in there. The vet who saw Thor was kind and gentle, showed him great concern. ( If you see this he's eating well again now😁, and back to see his vets tomorrow). The receptionist was equally kind ( I didn't get the chance to tell her she has beautiful hair!!)
