Vets Now Barton le Clay

Vets Now Barton le Clay is part of the Vets Now group and is set up specifically for emergency/out‑of‑hours pet care, including the option of video consultations via the wider Vets Now service. Recent reviews describe urgent, practical interventions (for example, flushing a blocked urinary catheter and draining a bladder) and end‑of‑life support where owners were given time to say goodbye. Several reviewers mention being seen quickly and getting clear explanations during stressful visits. There are also notes that the facilities “could do with an upgrade,” and one owner was upset when their rabbit was taken to a calm room without being told first (the clinic explanation was that pets are given time to settle before the vet consult).

Services

•Emergency/out‑of‑hours veterinary care (the clinic is described as an emergency pet care provider).
•Video consultations (offered by Vets Now across its broader service).
•Small‑animal care (stated on the website summary).
•Examples of care described in reviews
•Cat urinary emergency support: catheter flush and bladder drainage.
•Euthanasia decision support for a pet rat, including allowing time with the pet before/after.
•Rabbit consult with medication provided for illness.
•Specialties listed in the website summary: neurology; oncology.

People

•Zack (vet; named in a review): described as thorough and informative during a rat consultation, and as giving the owners time to make a euthanasia decision and say goodbye without rushing.
•Other staff are repeatedly described as explaining what’s happening and being supportive during emergencies; one review highlights a communication gap when a rabbit was taken to a calm room without the owner being told beforehand (later explained by reception as a settling process).

Reviews

Google rating: 4 stars from 465 reviews. - Speed and urgency handling: multiple owners say they were seen quickly, including on major holidays.

•Clear explanations during stressful cases: reviewers mention vets being informative/thorough and talking owners through diagnosis and treatment.
•Concrete emergency interventions: examples include flushing a blocked catheter and draining a cat’s bladder, and providing medication during an out‑of‑hours rabbit visit.
•End‑of‑life care: one owner describes being supported through euthanasia and not being rushed.
•Cost and practicalities: one reviewer notes it’s “expensive” (framed as expected for out‑of‑hours). Another appreciated the clinic accepting payment to be handled directly via insurance.
•Facilities/communication negatives: one reviewer felt the facilities need upgrading; another was distressed when their pet was taken to a calm room without being told first (the rationale was explained afterward).

Reviews for Vets Now Barton le Clay

Note: Showing the 5 most recent Google reviews out of 465 we track in total. Recent reviews may not be representative of overall sentiment.

Sharon Creighton

in the last week

Very good. Would recommend vets now if ever your animals are ill in the night.

Jamie Canter

Jackie

a week ago

We were so grateful for the efficient diagnosis, treatment and care given to our cat. All staff we encountered were kind, patient and informative at such a worrying time for us. Thank you so much.

Dalila Louise

dawn savage

2 weeks ago

Friendly staff,pleased to be able to get our dog seen on Xmas day and boxing day, facilities could do with an upgrade.

Lucy Reader

My partner and I came in with concerns about our rat. He was examined by Zack, who was extremely thorough and informative. It was eventually decided that due to our rats poor health and age, to euthanize. Zack was amazing, and was kind to us, allowing us time with our dear pet to say goodbye, and didn't rush us in our decision and goodbyes. I can't speak more highly of the support we received. Thank you!

Phoebe Weller

4 weeks ago

I was very upset coming to the out of hours vet. I was really worried for my rabbit. I was kindly offered a warm drink and tissues. After sitting in The waiting room one of the vet nurses took the carry case with my rabbit inside without telling me what they were doing with her. This made me more anxious and I had to go to ask reception where she is and why I’ve not been allowed to go with her. Reception then informed me that they give animals time to calm down in a calm room before being seen by the vet. In future if they could warn owners where they are taking their pets prior to consultation it would be great. Then when we had the consultation with the vet he was amazing. He checked her throughly and was very understanding & knowledgable. It is expensive but I understand for the out of hours practise I can’t expect any less. I was satisfied with the care she received. Blossom was given meds for her illness however she sadly passed away a few days after at our local vet. I’m grateful for the extra few days I received from the vet. RIP Blossom. You were so loved and adored

Steve Ashton

2 months ago

The situation with my cat was quite distressing. Late Saturday evening, I was warmly welcomed into the practice and the vet was friendly, knowledgeable and thorough. Reassuring as well. I couldn't have asked for more.

Zoe Gough

3 months ago

I had to take my baby boy (my cat - Frankie) to see the out-of-hours team due to his catheter becoming blocked, meaning he was unable to pass any urine. He had been in and out of the vet everyday for 5 days prior to this visit due to kidney stones/urinary blockage and had been catheterised 3/4 times. Because of this, Frankie was quite traumatised by his experience and so I felt a little nervous with what the out-of-hours team would have to do to fix him. Amazingly they were able to flush his catheter and drain his bladder (a total of 170mls!) quickly and effectively. Frankie immediately felt better and the catheter remained patent the following day, just in time for his PU operation. The team were simply wonderful, they were compassionate and informative throughout. On top of this, they accepted payment to be handled directly via insurance.. we had already spent a fortune on Frank’s treatment and so this was such a weight lifted from my shoulders. Frankie has since had his operation and is slowly but surely becoming a happy, silly kitty once again 🥰 Thank you so much to Vets Now.

dominique blades

4 months ago

Very happy with the service, despite it not exactly being the best news for my cat! He was seen pretty much right away, and there's a calm, relatively pleasant atmosphere in there. The vet who saw Thor was kind and gentle, showed him great concern. ( If you see this he's eating well again now😁, and back to see his vets tomorrow). The receptionist was equally kind ( I didn't get the chance to tell her she has beautiful hair!!)