Emergency Vets in Jersey

## Summary New Era Veterinary Hospital describes itself as a long-running **mixed practice (small animals, farm animals and equines) operating since the 1920s**, with **24/7 routine and emergency care** provided through its hospital (as stated on its website). It’s also listed as a **veterinary nurse training facility**. In the latest available reviews, owners give specific examples of: - **Overnight emergency help**, including a call to an emergency helpline at **1:30am** and being seen promptly. - **Clear explanations of treatment and aftercare** after a visit. - **Calm handling of anxious or young pets**, with time taken to give advice and help a puppy settle. The business’s ownership (independent vs part of a corporate group) isn’t stated in the provided information. ## Services Based on the website summary, structured clinic data, and review details, services/capabilities mentioned include: - **24/7 emergency care** (including an **emergency helpline** referenced in a review). - **Routine veterinary care** (the website states “24/7 routine and emergency care”). - Care for **small animals, farm animals, and equines** (website). - **Veterinary nurse training facility** (structured clinic data). - **Treatment with aftercare instructions** discussed with owners (review example: vet explained what treatment had been done and what to do afterwards). - **Puppy consultations/advice**, with handling aimed at keeping the puppy calm (review example). ## People Named team members mentioned in reviews: - **Mia (vet)**: described as calm during an overnight emergency visit, listening carefully and **explaining what to do next**. - **Ruth**: specifically credited with caring for a cat that had been “very poorly,” in the context of a long-term client relationship. Reception staff are also mentioned as “lovely and cheery” during an emergency visit, though no individuals are named. ## Reviews **Google rating: 4.7 stars from 140 reviews.** Themes below are drawn from the latest written reviews available to us. - **Emergency support when owners are worried**, including an overnight call and being seen promptly, with calm, step-by-step guidance on what to do. - **Explanations and aftercare**: owners mention vets talking through what treatment was done and what to do at home afterwards. - **Handling and communication**: examples include taking time with a puppy, giving advice, and keeping the pet calm. - **One recent 1-star rating** appears among otherwise strongly positive reviews; no written details were provided for that low rating in the data shown.