Potton Veterinary Surgery

- Clear, reassuring communication is a consistent theme, with owners saying the team talks them through options and makes sure they are comfortable with the plan. - Compassionate end-of-life care stands out strongly, with Carla and Beth singled out for a calm, unhurried, and respectful approach. - PennHip testing is a draw for referral-style visits, with some owners travelling from farther afield specifically for this service.

Potton Veterinary Surgery presents itself as an independent, family-run, full-service practice in Potton, with an emphasis on accurate diagnostics to help reduce repeat visits. It also offers some more specialist and minimally invasive work, including PennHip testing and laparoscopic spays, and states that 24-hour emergency cover is available via a dedicated out-of-hours service. Recent feedback is especially strong around clear explanations, calm communication, and compassionate end-of-life support.

Services

•General veterinary care for family pets: Reviews describe careful ongoing treatment, clear communication about the process, and a calm, welcoming experience at the surgery.
•PennHip testing: This remains a notable specialist service, with reviewers mentioning travelling long distances for it and receiving results back quickly.
•Laparoscopic spays: Listed by the practice as part of its minimally invasive surgical offering.
•End-of-life care: Recent experiences highlight gentle, step-by-step explanations, an unhurried approach, and support that helped families say goodbye in a peaceful, dignified way.
•24-hour emergency cover: The practice states that it provides this through a dedicated out-of-hours service.
•Veterinary nurse training facility: Included in the clinic’s structured information.

Pricing

No published pricing information is currently available for this clinic.

People

•Carla (Vet): Repeatedly praised for calm, kind, reassuring care, particularly during end-of-life appointments, with families noting that she explained each stage clearly and never rushed them.
•Beth (Vet Nurse / Nurse Beth): Mentioned alongside Carla for gentle, compassionate support and helping create a peaceful, dignified experience.
•Alan: Named by reviewers in relation to PennHip testing, with one client saying he is certified and qualified to carry out this specialist imaging and noting a quick turnaround on results.

Reviews

Potton Veterinary Surgery has 4.9 stars from 153 Google reviews.

•Clear, reassuring communication is a consistent theme, with owners saying the team talks them through options and makes sure they are comfortable with the plan.
•Compassionate end-of-life care stands out strongly, with Carla and Beth singled out for a calm, unhurried, and respectful approach.
•PennHip testing is a draw for referral-style visits, with some owners travelling from farther afield specifically for this service.
•The overall experience feels welcoming and professional, with reviews mentioning knowledgeable staff, a calm reception area, and pets as well as owners being warmly greeted.

Reviews for Potton Veterinary Surgery

Note: Showing the 10 most recent Google reviews out of 153 we track in total. Recent reviews may not be representative of overall sentiment.

Edwin

3 months ago

Adam Humphreys

4 months ago

sasha smith

5 months ago

Absolutely amazing! My dog has been so poorly the past couple of months. I couldn't fault thr services we recieved

Mark Page

6 months ago

Very professional staff that are extremely knowledgeable. Would highly recommend

Dynamic Dog Coordinator

On Wednesday, 22nd October, we said goodbye to our beautiful boy, Charlie, and I want to express my deepest thanks to Vet Carla and Vet Nurse Beth. They were simply incredible — calm, kind, and quietly reassuring from the moment they arrived. They took the time to explain every step to us with such gentleness and compassion. Nothing was rushed, and they made sure that we were entirely ready to let our beautiful boy go. Their care and respect for him — and for us — made an unbearably difficult moment feel peaceful and dignified. Carla and Beth showed what true compassion in veterinary care looks like. We’ll always be grateful for the tenderness and understanding they gave to Charlie and our family. Thank you, from the bottom of our hearts. The Foscoe family.🩷🩷

Lexacious Australian Labradoodles

7 months ago

Travelled all the way from south wales UK to Potton vets to have my dogs PennHip test! Alan is certified and qualified to carry out this specialist imaging, not many vets in the UK do this. Alan and his team were very friendly and professional and we got our results back very quickly. Many thanks ☺️

Lisa

9 months ago

I can not thank Potton Vets enough for the care and treatment they have provided to my dog. They go above and beyond to ensure my dog is well cared for, and they really do show they love what they do. They talk you through everything and make sure you are happy with the process. You are welcomed in to a calm reception area, and not only am I greeted, my pooch is too. I could go on and on for all the positives for this vet surgery, as it really is outstanding. Thank you for everything Potton Vets!

denise kennedy

1 year ago

I have two dogs who have been well looked after by Potton Vets. The care offered is second to none and I have never felt pressured into accepting tests or treatments that I did not wish my dogs to have. Potton vets are further away from us than several surgeries that have been taken over by larger, target oriented, profit driven companies. I very much value that Potton Vets remains independent and I hope that they remain so.