Amazing vet! Very knowledgeable about the breed and spent a lot of time with us. I’m really happy with the visit and it was easy to get an appointment the next day. Definitely recommend!
Amazing Vets, Nurses and Reception staff. Always very caring and thorough. They look after my old fella so well, really happy with them
Wouldn't trust them with my pet ant. Reception staff a very friendly but one partiuclar vet is miserable. My dog would have died if left in their care any longer. All they kept doing was feeding her painkillers , I had to demand for her to be referred to a hospital. Lucky I did as if left untreated any longer she would have died.
Wouldn't trust them with my pet ant. Reception staff a very friendly but one partiuclar vet is miserable. My dog would have died if left in their care any longer. All they kept doing was feeding her painkillers , I had to demand for her to be referred to a hospital. Lucky I did as if left untreated any longer she would have died.
Vets4Pets Dunstable Review
I had been advised by several people not to register with Vets4Pets, but while shopping at Pets at Home, the staff were so helpful and friendly that they convinced me to sign up with the in store vet despite it being further away for us.
When we registered our first rescue cat, we paid an upfront fee and submitted an insurance claim. However, Vets4Pets refused to provide the necessary information to our insurer out of retaliation as explained below;
On 9th June 2025, I booked an appointment for a kitten I was adopting, who had a severe flea infestation. The receptionist assured me that the nurse would physically remove the fleas and provide treatment before we took the kitten home. We paid upfront and rearranged our schedules to prioritise the appointment.
Upon arrival, we waited approximately 30 minutes past our appointment time, far from ideal for a suffering kitten. When we finally saw the vet, she gave conflicting advice:
- First, she claimed the kitten was too young for treatment.
- Then, she said the nurse could bathe the kitten, but it was too late in the day, so we’d have to return the next day.
- Finally, she admitted she had run out of the appropriate treatment and told us to buy it ourselves.
She did not examine the kitten and kept leaving the room to seek advice. We explained our concerns that our other cat has alopecia, and we have carpets so a flea manisfestation would harm our older cat but she dismissed us. When we asked about bringing the kitten back the next day (as she had initially suggested), she backtracked, saying the nurse wouldn’t be able to help. She then offered a refund, which we accepted, but we left extremely disappointed.
Thankfully, the Pets at Home staff stepped in, advising us on flea treatment and recommending a gentle kitten shampoo.
A week later, we called to book the kitten’s vaccination, only to be told that both our cats’ accounts had been closed by manager Claire Taylor due to the incident. Days later, we discovered Vets4Pets had also refused to complete our insurance claim form for our older cat, despite it being sent weeks before the incident.
I was shocked by their poor customer service and the financial impact of their actions. The fact that they didn't have the courage or decency to inform us that they were closing our accounts is utter shameful.
Filing a complaint was needlessly difficult, their website provides no email or phone number for head office, only:
1. Complaining to the local manager (pointless, as the manager was the issue).
2. Sending a letter to their head office (inconvenient and costly).
I sent a 4 page complaint via signed for Royal Mail and am still awaiting a response.
My Legal Claims:
1. Provide information for my other pet for the insurer to prevent financial loss, which was requested weeks before the incident.
2. Ensure no false or inaccurate records of the incident are stored, as this would breach of UK GDPR (Article 5). I’ve provided timestamps for call recordings and CCTV to verify accuracy.
3. Supply all medical records for both pets, as I am legally entitled under the Data Protection Act 2018 (Right of Access, Article 15 GDPR).
These requests are reasonable. I will never use Vets4Pets again. Their lack of basic training, poor management, and disregard for legal obligations are unacceptable.
I will update this review with any further developments.
Vets4Pets Dunstable Review
I had been advised by several people not to register with Vets4Pets, but while shopping at Pets at Home, the staff were so helpful and friendly that they convinced me to sign up with the in store vet despite it being further away for us.
When we registered our first rescue cat, we paid an upfront fee and submitted an insurance claim. However, Vets4Pets refused to provide the necessary information to our insurer out of retaliation as explained below;
On 9th June 2025, I booked an appointment for a kitten I was adopting, who had a severe flea infestation. The receptionist assured me that the nurse would physically remove the fleas and provide treatment before we took the kitten home. We paid upfront and rearranged our schedules to prioritise the appointment.
Upon arrival, we waited approximately 30 minutes past our appointment time, far from ideal for a suffering kitten. When we finally saw the vet, she gave conflicting advice:
- First, she claimed the kitten was too young for treatment.
- Then, she said the nurse could bathe the kitten, but it was "too late in the day," so we’d have to return the next day.
- Finally, she admitted she had run out of the appropriate treatment and told us to buy it ourselves.
She did not examine the kitten and kept leaving the room to seek advice. We explained our concerns that our other cat has alopecia, and we have carpets so a flea manisfestation would harm our older cat but she dismissed us. When we asked about bringing the kitten back the next day (as she had initially suggested), she backtracked, saying the nurse wouldn’t be able to help. She then offered a refund, which we accepted, but we left extremely disappointed.
Thankfully, the Pets at Home staff stepped in, advising us on flea treatment and recommending a gentle kitten shampoo.
A week later, we called to book the kitten’s vaccination, only to be told that both our cats’ accounts had been closed by manager Claire Taylor due to the "incident." Days later, we discovered Vets4Pets had also refused to complete our insurance claim form for our older cat, despite it being sent weeks before the "incident."
I was shocked by their poor customer service and the financial impact of their actions. The fact that they didn't have the courage or decency to inform us that they were closing our accounts is utter shameful.
Filing a complaint was needlessly difficult, their website provides no email or phone number for head office, only:
1. Complaining to the local manager (pointless, as the manager was the issue).
2. Sending a letter to their head office (inconvenient and costly).
I sent a 4 page complaint via signed for Royal Mail and am still awaiting a response.
My Legal Claims:
1. Provide information for my other pet for the insurer to prevent financial loss, which was requested weeks before the "incident".
2. Ensure no false or inaccurate records of the "incident" are stored, as this would breach of UK GDPR (Article 5). I’ve provided timestamps for call recordings and CCTV to verify accuracy.
3. Supply all medical records for both pets, as I am legally entitled under the Data Protection Act 2018 (Right of Access, Article 15 GDPR).
These requests are reasonable. I will never use Vets4Pets again. Their lack of basic training, poor management, and disregard for legal obligations are unacceptable.
I will update this review with any further developments.
Vets4Pets were kind and empathetic when my gerbil (3+ years) was still uncomfortable and showed no sign of improvement after a course of antibiotics. It’s never an easy decision but I was assured she would be pain-free, during the process, of being put to sleep.
Vets4Pets were kind and empathetic when my gerbil (3+ years) was still uncomfortable and showed no sign of improvement after a course of antibiotics. It’s never an easy decision but I was assured she would be pain-free, during the process, of being put to sleep.
I always receive a great service at this vets - from the reception team to the vet team, they are always helpful and considerate of my dog's needs.
I always receive a great service at this vets - from the reception team to the vet team, they are always helpful and considerate of my dog's needs.
