Acorn House Veterinary Hospital

Visited yesterday with both pets for the annual check ups, vaccination boosters and to collect flea, worm and tick prevention meds. Always lovely ladies on reception; friendly and welcoming and the vets take a few minutes to fuss the cat and dog before examining them.

I’m extremely disappointed with my recent experience at this veterinary practice after being a client for over two years. I attended an appointment for my dog’s routine health check, which is included in the health plan I pay for. However, none of the services that should be covered under this plan were offered during the visit. I specifically raised concerns about my dog’s anal glands due to scooting and excessive licking, but the nurse dismissed this and said it was something a vet would need to look at — despite it being a service the nurses can provide and is included in the health plan!. When I later asked reception what was actually included in the health plan (nail clipping, anal glands, and a general health overview), it became clear that none of these services had been provided, even though they were particularly relevant to the concerns I raised during the appointment. To make matters worse, when I queried this at reception, I was spoken to very rudely by a receptionist (Shanaye Dhap) who told me she “thought I was being very rude” simply for asking about services I pay for and why they werent offered. I then asked to speak to someone more senior due to her poor attitude and lack of professionalism. I am incredibly frustrated and disappointed. I pay monthly for a health plan for my dog, and the services included were not offered. Being told I am rude for requesting what I am entitled to is unacceptable. Veterinary care is expensive, and owners are often worried and distressed about their pets — the last thing they need is poor customer service and personal opinions when the practice has failed to deliver what was promised. I would not recommend signing up for these health plans, as in my experience the services are not reliably provided. I will now be looking to move my pet to a different veterinary practice. I strongly suggest management reviews staff training, particularly around customer service, communication, and professionalism. Absolutely mortified!

Excellent practice. The vets are extremely thorough and reassured my nervous dog.

We are always happy with the friendly, kind and loving service from Acorn House. I would not hesitate to recommend them.

This is a genuine review of my experience of Acorn House veterinary hospital regarding the treatment of our cat Matilda. Matilda was continuously vomiting with bouts of diarrhoea and this went on for a few days so we decided it was time to go to the vet. The meet and greet was its normal friendly helpful self. The Reception is always well manned, the first vet that we saw was called Hayley she was courteous, polite, extremely knowledgeable and advised us of an accurate plan of assessment to get to the bottom of what was wrong with Matilda. She had a blood test and a scan and thankfully everything came back normal. Hayley and another vet called Maria kept us continually updated and fully versed of any developments. We collected the cat this evening from a veterinary nurse called Georgie. She was very informative and had a discharge letter waiting for us and went through it word for word so that we fully understood what had been carried out and what the findings were. An excellent practice offering fantastic service from your first encounter at reception to departure. Thank you very much to all concerned and the team behind the scenes. Best regards, Andrew and Dorota.

such a lovely practice, my guinea pig Russell (left) just underwent surgery here and i felt so involved and i knew exactly what was going to happen and risks. every member of staff has been lovely and they clearly care a lot about animals, my other guinea pig was very scared (he was there to make russell more comfortable) and they called me right away and voiced there concern not only making sure russell (left) was okay after his surgery but also rupert (right) was comfortable and happy. thanks so much!!!!

I love Acorn house. I’ve only been with them a short while but in that time I’ve never had an issue. I do though feel if I did they would deal with it with care a compassion. Their staff an amazing and friendly. The reception staff are seconds to none and are always there to greet you with a smile. It’s like they can’t do enough to help you. The vets I’ve dealt with again are kind, compassionate and very understanding. They have it so right how they treat their clients. Well done. ❤️

We having been using Acorn for our dogs since 2001 (with a short break between pets). They have always provided a caring and compassionate service; they have been realistic about options with elderly animals, always prioritising quality of life. We have always felt that they are on the same page as us. We have opted for a monthly payment plan with our latest rescue dog - vaccinations, worm and flea treatments are included so we can enjoy regular consultations and be reassured that he gets an annual MOT with Henry at vaccination time. We will continue with Acorn for as long as we have pets.

I just wanted to acknowledge the amazing experience we had with Acorn House recently when our little dog Bailey had to have eye surgery and a dental scale and polish. The day of the surgery was positive and well managed and we had our boy home quickly. Unfortunately he was anxious and unsettled afterwards and managed to get his stitch out. All staff were amazing, patient and very helpful and supportive. I would highly recommend.

Just wanted to give a massive shout out and huge thank you to Rebecca Bostock at Acorn vets! My dog was neutered today and I've been super nervous leading upto it, she was thoughtful, caring and completely put me at ease, requests were made and listened to as well. She related to me on a personal level which is a skill a lot of people lack in tough situations! Give the lady a pay rise, she is an absolute credit to your practice! Thanks so much Rebecca, I honestly can't thank you enough for looking after my dog so well!