Bedford Vets4Pets Ltd

Concrete specifics mentioned by owners include: - A vet and team handling a very anxious dog with a calm approach, plus a nurse breaking down costs before treatment. - A second puppy injection appointment reportedly delayed because prior vaccination history hadn’t been chased in advance. - An allegation that a dog was given the wrong medicine, followed by a seizure and an ongoing dispute (as described by the reviewer).

Concrete specifics mentioned by owners include

•A vet and team handling a very anxious dog with a calm approach, plus a nurse breaking down costs before treatment.
•A second puppy injection appointment reportedly delayed because prior vaccination history hadn’t been chased in advance.
•An allegation that a dog was given the wrong medicine, followed by a seizure and an ongoing dispute (as described by the reviewer).
•Multiple comments focusing on reception experience, ranging from very helpful to feeling ignored or redirected elsewhere.

Services

Services and situations explicitly referenced in the available information include

•Vaccinations (puppy “second injection” mentioned).
•General consultations and ongoing treatment for cats and dogs (owners booking appointments; “significant sum of money for treatment” mentioned without specifics).
•Care for anxious/nervous dogs, including explanation of procedure and costs beforehand (as described by one owner).
•Eye treatment/medication (one owner describes using dye in a dog’s eye after a vet couldn’t examine the eye).
•Medication dispensing (with one owner disputing medication cost/value).
•Training involvement: a “student vet” is mentioned in a review; clinic data also lists it as a veterinary nurse training facility.
•Emergency veterinary services are listed in the clinic data (described there as 24/7 or extended-hours), but no detailed arrangement is provided in the supplied website summary or reviews.

Pricing

Only explicit amounts mentioned in reviews

•One owner reports being charged £150 for medication they believe could be bought for £20 elsewhere (their comparison and view).
•Another owner mentions “extra charges” on a revisit but provides no figures.

People

Named staff mentioned positively in reviews

•Wendy (vet): credited with being “incredible” with an owner’s very anxious dog, with calm handling and support during a stressful vet visit.
•Nicole (vet): long-term clients say she has looked after their animals for years; one owner says Nicole “saved [a chihuahua’s] life” after a traumatic head injury.
•Tracy (reception team): described as consistently helpful over calls/visits by one owner who felt reassured by the team.
•Unnamed nurse: described as explaining a procedure and breaking down all costs so the owner was clear on what would happen.
•Unnamed student vet: described as calm and confident (reviewer forgot the name).

Reception experience is inconsistent across reviews: some describe helpful, pleasant staff, while others report being ignored, spoken to unprofessionally, or even advised to try a different veterinary provider when attempting to register/book.

Reviews

4.2 stars from 499 reviews. - Strong praise for specific vets, including handling anxious dogs calmly and supporting worried owners, and one account of life-saving care after a traumatic injury.

•Good communication around treatment plans and costs is highlighted in at least one detailed review (procedure explained; costs itemised before proceeding).
•Reception/admin frustrations recur: feeling ignored at the desk, an unprofessional phone interaction, and an appointment impacted by missing vaccination history paperwork.
•Serious negative allegations appear in a small number of recent reviews, including an accusation of wrong medication leading to a seizure and a separate complaint about handling/approach with a bulldog (reported stress and low confidence).
•Cost/value concerns are mentioned by one owner with a specific medication cost comparison.

Reviews for Bedford Vets4Pets Ltd

Note: Showing the 5 most recent Google reviews out of 499 we track in total. Recent reviews may not be representative of overall sentiment.

Peter Judd

3 weeks ago

Dismal service, registered our puppy here and took him in for his second injection. Our time came and went and they had us waiting in reception to then finally let us know that they had not chased up his previous vaccination history from his last vets in the 2/3 weeks before when we had booked the appointment. Their expectation was that we would sit there all day until his previous vets replied to them. Useless, i would not waste your time with this vet. We wont be going back here.

Matt

a month ago

Scott H

Always great service

Heera Sin

2 months ago

Took my dog to this vets, they gave my dog the wrong medicine after he took it he had a seizure went to a different vets they told me they gave the wrong medicine now I’m in a on going court case with vets for pets. please avoid

Meena M

I’ve just had one of the strangest and most unprofessional interactions and I strongly urge the manager to listen to this call. My first call with the receptionist was fine, she gave me clear information about their care plan etc. A few minutes later, I called back to book two appointments for my cats, expecting a straightforward process. Instead, it turned into a strange and baffling experience! When she began registering my details, I mentioned that one of my cats was already registered. She insisted we weren’t on the system, which was fine so I asked her to simply register us again (several times), explaining that my husband my husband had bought our cat in and registered. I even gave the receptionist my cat’s name to help locate the record. Rather than assisting to register us, she repeatedly told me we weren’t registered and then bizarrely suggested I “try Companion Care” instead, a completely different veterinary company, located much further away! I’ve never used or even heard of them, and I can’t understand why a receptionist would direct a potential customer to a competing business instead of helping them register?! The whole experience was unhelpful, confusing, and frankly unacceptable. If this is how new clients are treated, I have no interest in trusting this practice with my pets’ care!

veronica sullivan

2 weeks ago

Took our bulldog here on 3 occasions and have never been happy. They are obviously not familiar with English bulldogs & are there to meet targets. Told to back our dog into a corner so they could try and look at him. On another visit she couldn't look at him & I managed to put dye in his eye. No confidence & interaction to make him feel safe. We took him to specialist in Hitchin as would rather pay money to have him examined correctly. The whole experience at Bedford vets for pets left us & our pet totally stressed. Even the revisit was terrible with extra charges. The reception staff took a call while I was there and the person was obviously stressed & receptionist said she would talk to the vet. On putting the phone down she made no attempt to speak to anyone & chatted away to the other receptionist even though the vet was free. The poor person was waiting for a call back and probably never which just added to the whole lack of confidence in this vets. They have been taken over and all I can say is do not use. Might be better with small animals who knows. Never again. It cost £150 for medication you could buy for £20. Disgusting!!!

Robert Young

4 weeks ago

Not actually pet related but our car was involved in an accident on the London Rd during the recent heavy winds. Our car had be towed away but during the wait we asked if it was OK for my wife to use the toilet facilities of Vets4Pets. The reception staff were so pleasant and helpful. We would like to thank them for their help during a very stressful morning.

Venus

Not impressed with the receptionists, .no hello, no goodbye, I was just ignored.Usually my husband comes with our pets, this time I was with my cat and was expecting a more friendly attitude especially we are paying significant sum of money for treatment for our pets .Politeness costs nothing but valued very highly. However , the vets are good.

Jayne Christie

3 months ago

I’d like to say a massive thanks to our vet Wendy, she is incredible with our very anxious dog Coco, the student vet who introduced herself, (sorry I’ve forgotten your name) was calm and confident. The nurse, who, when I took Coco in explained the procedure and broke down all the costs of the treatment, so I was absolutely clear what would happen.Thank you also to Tracy and the reception team who have been so helpful throughout, every time I’ve called or visited and really helped me not to worry so much. I’ve used another vet in Bedford previously and my last dog nearly died after being spayed, which has left me so worried about visiting the vet. I have no hesitation in recommending vets for pets. Thank you all

Sarah Taylor

Excellent vets, we have been registered with our animals since Nicole first came to Bedford. The vets and staff are all very kind and have looked after our animals extremely well. Many years ago one of our chihuahuas had a traumatic head injury and I genuinely feel Nicole saved his life, she was incredible.