Ark House Vets Ltd

Ark House Vets Ltd is an RCVS-accredited veterinary clinic; the available information doesn’t state whether it’s independent or part of a corporate group. Based on recent reviews, it appears set up for both routine care and genuinely unwell pets, with owners describing detailed explanations of treatment options, practical handling to reduce stress, and support through end-of-life decisions.

Concrete details owners mention include

• •Being able to email a vet throughout an ongoing course of treatment (including for small pets such as gerbils).
• •Owners being allowed to stay with a hospitalised dog during the day to keep them calm before referral to a cardiology team.
• •Staff staying late to continue caring for a very sick cat.
• •Low-stress vaccination handling (distraction with liver paste so a puppy “didn’t even notice” the injection).

Services

Services and capabilities specifically mentioned across the provided sources include

• •Routine preventive care: booster vaccinations (including stress-reduction/distraction techniques during jabs).
• •Care for seriously ill pets: work-up and treatment planning for a “very poorly” cat, described as thorough (“left no stone unturned”).
• •End-of-life care: euthanasia support, with owners noting kindness during the appointment and “aftercare” afterwards.
• •Ongoing case support: some owners report being able to email the vet during treatment.
• •Referral coordination: one review describes support prior to transfer to a cardiology team.
• •Small pet care (non-specialist): a reviewer took gerbils and was satisfied with the clinic’s knowledge and advice, while noting the practice does not specialise in small exotic pets.
• •Emergency veterinary services: listed in the clinic data (details such as exact hours/arrangements aren’t provided in the website summary).

Also listed in clinic data: the practice is a veterinary nurse training facility.

People

• •Katie: named in one review; described as “amazing,” alongside praise for the reception team.
• •Reception team: repeatedly mentioned as friendly and helpful.
• •Vets (unnamed): owners describe clear explanations of what was happening and what to expect, and practical steps to keep pets calm (e.g., fussing and distracting a puppy with liver paste during vaccination; allowing an owner to stay with a sick dog before referral).

Reviews

4.6 stars from 371 reviews.

• •Support during high-stress situations: multiple owners describe compassionate handling of euthanasia and serious illness, including “aftercare” following a pet being put to sleep.
• •Thorough approach to complex cases: one owner says the team explored options carefully for a very sick cat and the pet improved.
• •Communication and access: owners mention explanations that helped them understand what was happening, and (in one case) the ability to email a vet during treatment.
• •Keeping pets calm and comfortable: examples include allowing an owner to stay with a hospitalised dog and using distraction techniques during injections.