The Vet Clinic (trading as Lestone Veterinary Centre Ltd)

Concrete examples owners describe include

• •Being offered an appointment after normal times during an end-of-life situation after a dog had a series of fits.
• •Phone advice to bring a guinea pig in ASAP, with medication leading to rapid improvement the next day.
• •Same-day arrangements for an investigation and tests, with the vet explaining what would happen next.

Services

Based on the structured clinic data and the written reviews available

• •Emergency/urgent care (listed as emergency veterinary services, with owners also mentioning being seen after normal times and getting same-day appointments when pets are ill).
• •Care for small mammals (guinea pig illness assessed and treated with medication).
• •Diagnostics/tests (owners describe vets “doing tests” during an investigation and explaining next steps).
• •Treatment/medication prescribing (e.g., medication given for an acutely unwell guinea pig with reported improvement by the next day).
• •Support in serious and end-of-life scenarios (a dog with a series of fits; time given to the owner during a difficult appointment).
• •Trauma care following an accident (dog involved in an altercation with a car, with follow-up visits planned).
• •Veterinary nurse training facility (listed in clinic data).

People

Named team members mentioned in reviews

• •Paul: Seen in an appointment arranged after normal times during a difficult situation involving a dog with a series of fits; described as giving the owner time they needed and being sympathetic.
• •Dr Parker: Praised for handling a suddenly very unwell guinea pig, providing reassurance during a stressful visit and carrying out a careful check before prescribing medication.
• •Katrin / Katrine: Mentioned for taking time to explain everything during a cat’s recovery, and for doing tests during a same-day investigation and outlining “the next step.”
• •Bella (vet): Mentioned across two consecutive-day visits, noted for empathy during the appointments.
• •Jan (reception): Mentioned for relaying an owner’s concerns to the vet and helping arrange a same-day visit.

Reviews

Google rating: 4.7 stars from 570 reviews. “”

• •Access when it matters: multiple owners mention same-day appointments for ill pets, and one describes being seen after normal times.
• •Clear explanations and time spent: vets are described as taking time to explain diagnoses and next steps, and doing tests during investigations.
• •Support in high-stress situations: examples include seizures/fits, a serious accident involving a car, and emotionally difficult appointments where owners felt listened to.
• •Good communication from reception through to the vet: one review specifically credits reception for passing concerns to the vet and enabling prompt assessment.